Privacy Policy

Introduction

This Privacy Policy applies to the Gulani Store Manager mobile application ("App"), operated by Gulani Stores ("we," "us," or "our"). By downloading, installing, or using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our App.

Information We Collect

We may collect the following types of information when you use the Gulani Store Manager app:

Personal Information

• Account Information: Name, email address, phone number, business name, and password provided during account registration.
• Profile Data: Profile photo, business address, and any additional information you choose to provide.
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors).

Store Management Data

• Store names, locations, and business details.
• Inventory records, product information, and stock levels.
• Sales transactions, receipts, and financial reports.
• Customer information and purchase history you upload.
• Employee accounts and access permissions.

Automatically Collected Information

• Device Information: Device type, model, operating system version, unique device identifiers (IMEI, advertising ID), and mobile network information.
• Usage Data: App features accessed, actions taken, time spent on screens, crash reports, and performance data.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Location Data: With your permission, we may collect precise or approximate location data to enable location-based features such as store mapping.

App Permissions

Our App may request the following permissions on your device:

• Camera: To scan barcodes, capture product images, and take profile photos.
• Storage: To save reports, export data, and store offline information.
• Location: To enable store location features and regional settings (optional).
• Notifications: To send alerts about low stock, sales updates, and important account information.
• Internet Access: To sync data, process transactions, and enable cloud backup.

You can manage these permissions through your device settings at any time.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide you with our services.
• Legitimate Interests: To improve our App, prevent fraud, and ensure security.
• Consent: Where you have given explicit consent for specific processing activities.
• Legal Obligation: To comply with applicable laws and regulations.

How We Use Your Information

We use the collected information for the following purposes:

1. To provide, maintain, and improve our store management services.
2. To enable inventory tracking, sales processing, and transaction management.
3. To create and manage your account, authenticate users, and provide customer support.
4. To send push notifications, alerts about low stock, and important service updates.
5. To analyze usage patterns, troubleshoot issues, and enhance app performance.
6. To detect, prevent, and address fraud, security breaches, and technical issues.
7. To comply with legal obligations and enforce our terms of service.
8. To communicate about new features, promotions, and service updates (with your consent).

Sharing of Information

Your information is not sold or rented to third parties. Data may be shared in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services (cloud hosting, payment processing, analytics, customer support).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, safety, or property.
• With Your Consent: We may share information for other purposes with your explicit consent.

Third-Party Services and Links

Our App may contain links to third-party websites, services, or integrate with third-party tools. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Payment processors (for subscription payments)
• Cloud storage providers (for data backup)
• Analytics services (to understand app usage)
• Customer support platforms

Analytics and Tracking

We use analytics tools to understand how users interact with our App. These tools may collect information such as:

• Features used and frequency of use
• Crash reports and error logs
• Performance metrics and load times
• Session duration and navigation paths

This data helps us improve the App's functionality and user experience. You may opt out of certain analytics through your device settings.

Push Notifications

With your consent, we may send push notifications to your device for:

• Low stock alerts and inventory reminders
• Sales summaries and transaction notifications
• Account security alerts
• Service updates and new feature announcements

You can disable push notifications at any time through your device settings or within the App.

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication mechanisms and password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure cloud infrastructure with redundant backups

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your personal data as required by law.

Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide you with our services
• Required to comply with legal obligations (tax records, transaction history)
• Needed to resolve disputes and enforce our agreements

After account deletion, we may retain certain data in anonymized form for analytics purposes or as required by law. Transaction records may be retained for up to 7 years for legal and tax compliance.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your account settings.
• Deletion: Request deletion of your account and personal data (see Delete Account).
• Portability: Request your data in a structured, commonly used format.
• Restriction: Request that we limit how we use your data.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at support@gulanistores.co.zm. We will respond within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Compliance with applicable data transfer frameworks
• Ensuring recipients provide adequate levels of protection

Children's Privacy

Our App is not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at support@gulanistores.co.zm, and we will take steps to delete such information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request details about the categories and specific pieces of personal information we collect.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, but you can opt out of any future sales.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at support@gulanistores.co.zm.

Do Not Track Signals

Our App does not currently respond to "Do Not Track" signals from browsers. However, you can manage tracking preferences through your device settings and opt out of certain analytics as described above.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will update the "Last Updated" date at the top of this page.
• We will notify you via email or in-app notification for significant changes.
• Continued use of the App after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Dispute Resolution

If you have concerns about our privacy practices, please contact us first at support@gulanistores.co.zm. We will work to resolve your complaint promptly. If we cannot resolve the matter to your satisfaction, you may have the right to lodge a complaint with your local data protection authority.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Zambia, without regard to its conflict of law provisions. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Zambia.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: